As highly valued as cheap airplane tickets and cheap vacation packages are, when the travel competitors offer similar prices then customer service often sways a travelers decision as to whom to buy from.
J.D. Power and Associates has identified USAs 40 Customer Service Champions. The Indianapolis International Airport was one of the winners. It is well known for its large art collection display and is viewed as a very friendly airport for the disabled.The Indianapolis airport was recently recognized as the best regional airport in North America for customer service by the Airports Council international.
Additional travel winners of J.D. Power 2011 Customer Service Champions honors include Enterprise Rent-A-Car, Four Seasons Hotels and Resorts, JetBlue Airways, The Ritz-Carlton, Southwest Airlines and Canadas WestJet. Travel companies were recognized based on surveys completed in 2010 by travelers.
J.D. Powers used a five Ps method to determine how customers feel about a given company: people, presentation, price, product and process.
Its new design contributed to the Indianapolis airport being recognized, but other key factors included its retail, food, beverages, check in process and across the board good experience, according to J.D. Powers. Travelers tend to prefer new airports so long as they are well designed.
Often travelers living in close to major cities have multiple airports from which to choose. When prices are similar at those airports, customer service often becomes the determining factor in choosing which airport to use. www.cheapfares.com