Many experienced travelers know where to go to find cheap airplane tickets, discount hotel rooms, and cheap vacation packages. However, many of the same travelers are uncertain how to effectively register travel complaints. Some of the more common, but unproductive ways to complain are threats, name dropping, lengthy complaints, sob stories, and employing annoying tactics.
The following are strategies to be avoided in contacting travel companies about complaints:
Contacting a company constantly/repeatedly about the same problem without giving it proper time to respond. Companies keep track of difficult customers and unreasonable complainers may pay for their behavior if they use these companies again in the future.
Justifying your need for help based on special circumstances, such as being seniors on a fixed income. Travel companies are not interested in your special situation. However, they tend to be very concerned about a poor travel experience.
Copying as many people and organizations as possible when first filing a complaint. Dont try to get others involved until you have given a company a reasonable amount of time to respond to your complaint. Only move up the chain of authority in a company and involve organizations like the Better Business Bureau if the companys initial response is not satisfactory.
Turning in a list of complaints. You are far more likely to get a positive response by only complaining about one problem and clearly telling the company what it can do to fix the problem.
Threatening to never do business with the company again or saying that you will sue if the company does not do what you want. Companies are not inclined to positively respond to customers who have told them that there will be no future business. If you threaten to sue, often your communication will be forwarded to the legal department where it may take months before being answered.
Try to turn a negative (your complaint) into a positive so that the travel company has an incentive to satisfy you. By explaining how disappointed you are and that you want a reason to do business with the company again, you increase your chances of getting a satisfactory resolution.
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