Trips that started off right with cheap airplane tickets or cheap vacation packages can quickly turn sour when something unexpected occurs. With all of the stories about travel companies charging higher prices, adding hidden fees, and providing declining service, it is understandable that some frequent travelers think that all such companies want is their money. However, sometimes travel employees are willing to go the extra mile to help a traveler.
Travel employees behind the counter are often sensitive to traveler circumstances. Being nice can be the key to getting the help you need. Recently a flight connecting in Chicago was cancelled due to weather. Passengers were screaming and yelling at the ticket counter agent who was telling everyone that because the flight was cancelled due to weather the airline was not responsible for providing them with complementary hotel rooms.
Finally one passenger approached the agent smiling and commented that she was clearly have a tough day. This passenger asked if there were any later flights to his destination that evening. The agent not only found the passenger another flight, but upgraded his party to first class at no charge.
While there are many such stories of travel employees going out of their way to help customers, it is important to remember that if a front line employee is unsympathetic to your situation and you feel that you have been dealt with unfairly, you should take it to a higher level. Sometimes persistence and follow up is the only way to ensure you are treated properly.
Thankfully even though it may appear that customer service is pass and travel employees dont care, there are moments of compassion where employees clearly demonstrate that they still have a heart.
www.cheapfares.com