One of the last things passengers want who carefully plan theirtrips after first reviewing cheaptravel including cheap airplane tickets, discount hotel rooms, and cheap vacation packages, isto discover that their checked baggage is nowhere to be found at theirdestination.
American Airlines has launched a new luggage trackingservice to inform its passengers when their baggage arrives, or fails toarrive, at the airport. Americans newCustomer Baggage Notification (CBN) system notifies customers of the status oftheir checked baggage if the bag is not on the same plane when they land attheir destination. Customers receive analert shortly after arriving at their destination, as well as what should bedone to retrieve their bag.
Passengers who sign up for this service cam receive one ofthe following alerts:
Earlybaggage arrival notification that directs passengers to pick up his or her bagsat the Baggage Service Office (BSO).
Latebaggage arrival notification which directs customers to go to the BaggageService Office.
Latebaggage arrival notification which advises customers to fill out a MobileBaggage Order (MBO) on their mobile device. The automated MBO requests the passengers delivery details and a bagdescription to help expedite reuniting the passengers with his or herbag(s). By filling out an MBO passengersno longer need to stop at the BSO to file a claim.
Fliers can sign up for Americans baggage tracking servicethrough Americans app or by providing their contact information when booking,when checking in, or through Americans AAdvantage program.
Delta Air Lines offers a much more comprehensive baggagetracking service by using RFID chips that are embedded in its luggage tags toprovide real time updates on a misplaced bags location.
RFID has replaced barcode hand scanning at Delta theindustry standard since the early 90s. Scanners use radio waves to capture highly accurate and consistent datastored on an RFID chip embedded in the luggage tag, driving superior trackingand increased transparency.
RFID tags enable passengers to see their bags on and offthe aircraft via push notifications to the Fly Delta mobile app. Deltas new RFID baggage tracking has shownthat bags are tracked at a 99.9 percent success rate, ensuring proper routingand loading.
Americans much more simple approach to baggage trackingprimarily addresses the issue of passengers wondering why their bags are notbeing dispensed at their destinations baggage carousels.
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